Paying Students

FAQS

How can we help you?

PAYING STUDENTS

NEST Management is a payment services provider for Martial Arts, Dance, and other sport clubs.

NEST Management collect and process payments for Tuition Fees by Direct Debit.

If you saw our name on your bank statement, we are collecting your club fees on behalf of your Martial Arts (or other sports) club.

If you have any questions regarding how NEST handle your personal data, or, if you wish to exercise your legal rights in respect of the personal data NEST hold, then please contact NEST directly.

TELEPHONE: 0115 945 5030
EMAIL: enquiries@nestmanagement.co.uk

These can be found on our Terms and Conditions page here.

BUSINESS GROWTH AND MANAGEMENT

Our team of industry experts are on hand to guide you through the process and systems we can provide to help you scale your Martial Arts school.  This is done and built upon from many, many years of professional experience. We have the skills, advice, technology and support to help you grow your club.

Read more on how we can help you with Business Support and Marketing Consultancy.

If you’re looking at generating more leads, we’d always recommend using a combination of digital marketing and traditional marketing channels such as online advertising, email communication and direct mail. 

For over 20 years we’ve helped hundreds of Martial Arts schools just like yours generate leads by creating a strategy that includes your website, social media platforms and our student management system. Our goal is to help you grow your school in every aspect.

Your students experience begins and ends with how you manage your students. As part of our inclusive package, our revolutionary systems including our intuitive custom website service, we can help you create automations that will enhance the user experience and create a brand for your club while also making booking classes and accessing club information for your prospects and students a lot easier. 

Our Club Management System (myMA) allows you to have total transparency over your club’s activity. Manage students, instructors, and locations all in one place through an easy to use inter-face and a team of experts on hand to help you every step of the way. 

We’ve helped many people transition from being a single location business through to successful multi-location or franchised operations. Likewise, we have also supported a number of large organisations to operate in a more structured and robust manner.

By working with NEST and using our Club Management System you will benefit from the fact you have all your finances, software, systems, programs, and resources all in one place. As the franchisor you have access to all levels of your business, and this makes it easier to see what is happening with instructors, students, and locations all in one place.

If you’re looking to franchise your business, there are several ways we can help you. It all starts with a conversation with one of our business development managers. Get in touch today! 

TELEPHONE: UK: +44 (0)115 945 5030
EMAIL: enquiries@nestmanagement.co.uk

GETTING STARTED

NEST Management is founded by Martial Arts instructors, for Martial Arts instructors. Our team is made up of experts in every field you need to run a successful martial arts business. We are specialist in finance, marketing, technology, customer service, legal compliance, business consultancy and so much more.

We’re confident that no-one understands the needs of martial arts businesses like we do. With 20 years’ experience of providing support, advice and guidance that enables our customers to build thriving businesses; we know what you need to succeed.

For more on our values and mission read about our story.

NEST has worked tirelessly with our customers to understand exactly what they need when it comes to technology. Our Club Management System (myMA) is the result of over 20 years of testing and development, and it’s been built with you and your needs at the very heart of every task it performs. We also work in partnership with many of our clients to improve our system and services through super user groups and open and honest client discussions which helps us to provide the best possible service for you. 

Through a single, easy-to-use interface, you can access tools that make it much easier to manage classes, bookings, attendance, grading, equipment sales and our mobile app gives you full functionality on the move too.

Click here for my info on what we do.

Our service charge is based on the size and revenue of your business. This charge will decrease as your business grows and increases its turnover. You get access to everything we offer from day one and can start using our services as soon as you’re ready, giving you peace of mind from day one you are getting excellent value for money.

We work hard to make our pricing as simple as possible, we offer a premium service that has everything we do bundled into one all you need package. We offer complete transparency of our prices and work tirelessly to provide the best value to our clients. 

For our full introduction, onboarding and admin service we charge a setup fee of £199.00+VAT.

We then charge a monthly fee of between 6 – 8% (depending on your business size) for your student collection fees, excluding VAT.

For example, if you have up to 130 students you’ll be charged *£2.95 per student per month to manage and collect your club fees, with the price reducing to **£1.84 per student with over 226 students. 

And that’s it! 

For more information contact us today or check out our Pricing Page here.

*Based on average student monthly payment of £36.88 per month without VAT 

**Based on average student monthly payment of £44.25 per month including VAT 

We provide an integrated, all-inclusive package that provides you with a secure solution for fee collection and direct debits. There’s no bolt on’s, additional costs or hidden extras. We offer the perfect combination of management software, marketing support and business consultancy.

Our services have been priced as one package to provide you with the best value for money plus allows you to have everything, you need in one place to reduce admin time, business management and the worry of running a business.

We have a wealth of resources, expertise, and knowledge for you whenever you need it and everything we provide is available to you from the moment you sign up so you can hit the ground running growing your club. 

Yes of course we offer a 1-1 consultation where our business development manager will help you bring your vision to reality. We also offer demos of our Club Management System and can answer any of your questions.

Contact us today!

It’s simple to join NEST, simply give us a call (0)115 945 5030 or send us an email enquiries@nestmanagement.co.uk and we will get back to you as soon as possible to arrange the next steps. We are available 9-5, Monday – Friday so get in touch and let’s start our partnership today!

We can start setting you up as soon as you join NEST. Set up is done electronically and can be done as quick as a day. We guide and support you throughout the whole process. You’ll be assigned your own Onboarding Coach who will call you during your first 5 weeks to talk you through the setup and then arrange training on all our products.

You will then be contacted by our in-house web developers who will help you build a lead generating website, with a booking widget plus a pro shop (if required). 

We also have dedicated Product Managers who can talk you through in detail any products/services you wish to explore further with guides and videos to help every step of the way.

Click here to get a better understanding of what we do.

DIRECT DEBIT QUERIES

Martial Arts billing and fee collection can often be a time-consuming task, but our Direct Debit fee collection system takes away all the hassle and admin of collecting fees by cash or Standing Orders, giving you more time to focus on teaching.

It even helps you to maintain a steady cash flow allowing you to budget your monthly finances more easily.

Read more information on collection of class fees.

Direct Debit is a suitable solution for recurring payments like training fees for regular students. If you need to arrange one-off payments such as events or merchandising, this may not work for you. However, NEST Management offers alternative payment solutions for these situations which our team would be happy to discuss in detail, simply contact us today.

Yes, NEST Management are proud to be regulated by the Financial Conduct Authority (FCA). The FCA regularly review financial companies to ensure that they are treating customers fairly. So, you can be confident you are working with a legitimate business and crucially – that your money is safe.

Yes! The Direct Debit bulk change process allows you to move all your existing Direct Debits easily between providers, and NEST Management will be there to assist you every step of the way.

Absolutely. We will be able to work with your existing Direct Debit provider to get all your active Direct Debits transferred over to us without you having to do anything at all.

The Direct Debit Guarantee offers protection to customers paying by Direct Debit in the rare event that there is a payment error.

If a customer receives a refund from their bank they are not entitled to, they must pay it back at the organisation’s request. Any dispute resolution takes place outside of the Direct Debit scheme. Whilst NEST Management is not liable for any indemnity requests your business may receive, we will assist with the process of dispute resolution should this service be required.

Any issues you have we can help you work through them and resolve them safely, securely and professionally. 

It takes 3 working days to set up a new payer and to collect from payers on an existing Direct Debit agreement.

Unlike payments by credit or debit card, Direct Debits are not instant. Once a payment request has been sent to the student’s bank, it cannot be amended or recalled either, this is a standard procedure for DD payments.

NEST Management will collect all your monthly Direct Debit payments and any other payment/transactions made through our services, and deposit them in one monthly instalment made directly into your nominated bank account.

Your payment will be deposited into your account on the 25th of every calendar month. Should this date fall on a weekend, it will be deposited on the last working day before this date.

There is no maximum amount for Direct Debit collections through NEST Management, however there is a minimum of £5.00 per agreement.

Direct Debit collections take place on either the 1st or the 15th of the month. Should these dates fall on a weekend or bank holiday, then payment would be debited the following working day. You can nominate the month in which you would like your student’s payments to start.

Once the agreement has been signed by the payer and set up, any change to the payment date must be requested/agreed by the payer. If they have sent you a request to change the collection date, just forward us the request and we can get it changed ASAP.

Yes. The Direct Debit agreement allows you to increase or reduce payments either on a one off or on an ongoing basis. You can request a price change through our Club Management System (myMA) on either the student or agreement records. Or you can call/send an email, quoting your school ID and agreement/payment reference number to our customer care team.

As we are regulated by the FCA, we need to provide the payer with 10 working days’ notice of any price change. So, if you are planning to make a change, let us know ASAP so it is processed in time for the payer’s collection date. Any requests received after the cut off, we will action for the next payment collection date.

Prices and changes are linked to an agreement. If you have more than one student on an agreement, please ensure you provide us with the new price for the entire agreement. This will prevent any confusions and issues in the future.

NEST Management will not accept price changes from payers. If a change is required, this must be requested from a member of your team. Any payer requesting such a change will be directed back to your club. This ensures your students’ fees are always set at the correct rate.

STUDENTS AND PAYER HELP

We provide purpose-built websites and booking widgets to ensure a premium online experience for all your prospective students so they can book lessons easily. Customers can book and set up from any web-enabled device. Every payer receives an email and text message with a link to set up their agreement.

Your club will even be listed on our Martial Arts Hub – Get Into Martial Arts  www.getintomartialarts.com to boost your business’ visibility online and give you additional brand awareness.

Due to strict rules around Direct Debits, each customer MUST fill in their payment details themselves. You will set the price and guide them through the process (with our help if needed), but the customer must complete all information and agree to the Terms and Conditions themselves.

Yes, if you want to offer a payment break for a customer, this can be arranged. We can offer up to 3-month payment suspension on a Direct Debit agreement. Like price changes, NEST Management can only action suspension requests received from a member of your team.

If a customer’s monthly instalment fails, we will continue to attempt recollection of a failed Direct Debit up to 4 times. However, it is important to note that NEST Management is not a debt collection company, if we are unsuccessful in collecting the payment, we will let you know and recommend you speak to the customer directly.

Your customer can provide notice to yourself or NEST Management directly to cancel their Direct Debit. Our standard Terms and Conditions explain that a payer will remain liable to pay Tuition Fees for the calendar month in which notice is given and for the following calendar month.

If you would prefer that we did not request notice from your customers, please let us know and we can remove this requirement from your agreements.

TELEPHONE: UK: +44 (0)115 945 5030
EMAIL: enquiries@nestmanagement.co.uk

Any customer that cancels their Direct Debit without notice (where required) will receive correspondence from NEST Management advising of their outstanding commitments. We will also advise you of all cancellations to ensure no training occurs without payment.

If NEST Management is not informed of fees paid in class, we will automatically attempt recollection of any monies due by Direct Debit. Confirmation of payment in class must be provided by a member of your team.

SERVICES AND PRODUCTS

Yes. We want you to get off to the best start possible and to do that, you need everything!

We can start setting you up as soon as you join NEST. We will help your bulk transfer your existing Direct Debits to us, set up your classes on our Club Management System (myMA) and build you a lead generating website and pro shop (if required). We will also provide you with resources and system training so you can get stuck into as many products as you like.

Because of our simple pricing, there are no additional fees or bolt on’s – you will get access to everything from day one.

We’re dedicated to ensuring we are up to date with everything you need to be legally compliant within an ever-changing industry. We will provide you with all the documentation you need to have peace of mind and ensure we will always guide you in the right direction.

Read more on our Financing and Licencing services here. 

Absolutely! We provide marketing tools, resources, and expertise to help you attract more students and keep them. As well as a website, marketing materials and guidance on promoting your business, your business benefits from ‘Get into Martial Arts’, our Martial Arts hub that promotes local clubs and allows students/payers to book directly through it. Plus, our Club Management System (myMA) is packed with marketing materials, guides, and templates you can use to promote your club across multiple marketing channels.

See what else we can help you with here. 

Yes! NEST design several campaigns a year that you can download and use. This includes digital material suitable for social media, and print material you can have in your dojo.

All our previous campaigns are ready and waiting to be used through and easy to use, download and edit platform.

Yes, NEST offer live webinars, video tutorials, written guides and all the information you need to become a social media expert.

Our guides are specifically designed for Martial Arts marketing and getting new students. Plus, we have our marketing experts on hand to help you if you have any questions. 

NEST will provide a range of downloads and training custom designed for Martial Arts schools. We keep up today with new trends and techniques to give you the edge in the industry to excel.

Our team provide digital courses, webinars, face to face courses, written/video guides, and downloads to turn you into a marketing expert! 

For more information click here.

Our team of marketing experts guide you through the steps you need to take in order to become a social media guru. They will show you everything you need to consider when looking to grow and engage your audience on Facebook, Instagram and YouTube.

We have a catalogue of marketing materials that you can use for your club.

Our downloadable campaign materials are designed to be customised and relevant to your school as much as possible. You will be able to add your school’s name, phone number, website, and logo to editable fields to make the design your own. Or using our guides and expert advice create your own from scratch. 

Discover our available resources here. 

Yes! Our booking widget is a short piece of code that can be put into any website. This will auto update with your lesson details and class times so your website is always up to date and new students can make a booking without leaving your site.

Once a booking is made, all the details are imported into our custom Club Management System (myMA).

We also have Contact Widgets so they can make enquiries through your website too. We will also provide you with links so students can complete their Direct Debit set up right there on your website.

Read about what our custom websites can offer you. 

Yes, it will. Our attendance app is a progressive web app, with a simple click of a button the app will be installed on to a Windows PC, or laptop, an Android phone or tablet or an iPhone or iPad.

If you don’t have a Wi-Fi or mobile connection at your academy, the app will sync to your Attendance System (myMA) when you have a signal again, so you know all your attendance data is up to date and accessible.

Read more info on our Attendance App here. 

STILL NEED HELP?

If you have any further questions regarding working with NEST, please contact us.

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Contact Us

NEST Management Ltd
Unit 3.2 Wilford Business Park
Ruddington Lane, Nottingham NG11 7EP

Registered in England: 03928678
Branch Registration Ireland: 908440

NEST Management Ltd is authorised by the Financial Conduct Authority under the Payment Service Regulations 2017 (registration no. 765747) for the provision of payment services.